Our Commitment to Citizens
This Citizen’s Charter outlines the services provided by Tapan Sinha Memorial Hospital and the standards patients and the public can expect, in line with the guidelines of the Department of Health & Family Welfare, Government of West Bengal.
Service Standards
| Service | Standard / Time Norm |
|---|---|
| OPD Registration | Token issued within 15 minutes of arrival during OPD hours |
| Emergency Triage | Immediate assessment on arrival, 24x7 |
| Laboratory Report (Routine) | Same day, before 4:00 PM |
| X-Ray / USG Report | Same day or next working day |
| Discharge Summary | Provided at the time of discharge |
| Grievance Acknowledgement | Within 3 working days |
| Grievance Resolution | Within 15 working days |
Patients’ Rights
- Right to timely and dignified medical treatment
- Right to information about diagnosis, treatment and cost
- Right to informed consent before any procedure
- Right to confidentiality of medical records
- Right to seek a second opinion
- Right to lodge a grievance without fear of denial of treatment
Patients’ Responsibilities
- Provide accurate and complete health information to treating staff
- Follow prescribed treatment and hospital protocols
- Maintain cleanliness and avoid overcrowding in wards
- Treat hospital staff and fellow patients with courtesy
- Carry a valid identity document / Swasthya Sathi card for registration
Accessibility Statement
This website supports text resizing and a high-contrast display mode from the top utility bar, keyboard navigation, and a skip-to-content link. Wheelchair-accessible ramps and toilets are available on the hospital premises. Suggestions for further accessibility improvements may be sent through the Feedback link in the footer.
Grievance Redressal
Grievances may be lodged in person at the help desk, through the suggestion box in the OPD area, or in writing to the Public Relations / Grievance Officer.
| Grievance Officer | Mr. Suman Dutta |
| Office Hours | Mon–Sat, 10 AM–4 PM |
| Contact | 033-2255-4473 (Ext. 110) |
Right to Information (RTI)
| Public Information Officer | Dr. Debjani Sen |
| Assistant PIO | Mr. Biswajit Halder |
| Appellate Authority | Dr. Arindam Chatterjee, Superintendent |
RTI applications should be accompanied by the prescribed fee as per the RTI Act, 2005 and West Bengal RTI Rules.
